About Exly:
Exly is an all-in-one business platform built for knowledge professionals, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni.
We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how Coaches & Trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower these Coaches & Trainers to streamline their operations, enhance productivity, and achieve their business goals more efficiently.
Position Overview:
As a Telecalling Executive, you will play a crucial role in driving our sales and
customer service efforts. You will be responsible for engaging with potential and existing customers
through phone calls to promote our courses and services, manage outstanding payments, and ensure a
high level of customer satisfaction. Your role involves maintaining detailed records of interactions,
updating customer information, and providing tailored solutions based on customer needs.
Responsibilities:
Reach out to prospective customers to introduce and promote our courses and services.
Follow up with current customers to collect outstanding payments.
Gather and update customer information and relevant data.
Address and resolve any questions or concerns related to our courses and services.
Maintain accurate records of all sales activities and phone calls.
Regularly update and manage the customer database.
Provide recommendations and solutions tailored to the specific needs and requirements of
customers.
Requirements:
Experience: Previous experience in telecalling, sales, or customer service is preferred.
Communication Skills: Excellent verbal communication skills with a clear and professional
phone manners.
Customer Service: Strong ability to handle customer queries and issues effectively.
Attention to Detail: Proficiency in recording and maintaining accurate data and records.
Organisational Skills: Ability to manage and update customer databases regularly.
Problem-Solving: Capable of suggesting relevant solutions based on customer needs.
Personality Traits: Positive attitude, resilience, and a strong drive to meet targets and
enhance customer satisfaction.
Benefits:
We are using technology to solve some of modernity's most exciting and challenging problems.
Work with us to be part of an incredible journey in a high ownership and a fast-growing
environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-
paced, collaborative environment, we want to hear from you!
Work form home and flexible working hours
Collaborative culture
Vibrant and entrepreneurial work culture
Healthcare insurance
Career Growth opportunities