About Exly:
Exly is an all-in-one business platform built for knowledge professionals, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni.
We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how Coaches & Trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower these Coaches & Trainers to streamline their operations, enhance productivity, and achieve their business goals more efficiently.
About the role:
We are looking for a customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining on-going customer relationships and networking, implementing success programs, contributing to sales, and minimising churn. She/he should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
Roles & Responsibilities:
Understand customer’s business and help them leverage Exly’s offerings to the maximum.
Sustain Exly’s growth by ensuring retention.
Provide unique insights based on customer interactions to support product development.
Setup processes and systems for customer support.
Handle and resolve customer requests and complaints.
Requirements:
2-4 years experience in an early-stage start-up environment and inherent hustle factor would be an advantage.
Interpersonal skills, ability to form strong relationships.
Experience in setting up customer success systems and processes.
Analytical ability to identify root cause of issues and fix problems systematically.
Active listener
Self-driven & proactive
Benefits:
We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!
Hybrid and flexible working hours
Collaborative culture
Vibrant and entrepreneurial work culture
Healthcare insurance
Career Growth opportunities