About Exly:
Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni.
We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in today's digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently.
Website: www.exlyapp.com
Requirements:
Understand customer’s business and help them leverage Exly’s offerings to the maximum
Sustain Exly’s growth by ensuring retention
Provide unique insights based on customer interactions to support product development
Setup processes and systems for customer support
Handle and resolve customer requests and complaints
Qualifications:
Interpersonal skills, ability to form strong relationships
Experience in setting up customer success systems and processes
Analytical, ability to identify root cause of issues and fix problem systematically
Active listener
Self-driven & proactive
Benefits:
We are using technology to solve some of modernity's most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you!
Work from Office
Collaborative culture
Vibrant and entrepreneurial work culture
Healthcare insurance
Career Growth opportunities